Privacy Policy

1. Introduction

Stay Cashback ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and cashback service.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

• Name and contact information (email address)
• Hotel booking details (confirmation numbers, dates, hotel names)
• Payment information (PayPal email, bank account details for cashback disbursement)
• Booking documentation (confirmation emails, receipts)
• Communication with customer support

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• Device information (browser type, operating system)
• IP address and location data
• Usage data (pages visited, time spent, click patterns)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Process and verify cashback claims
• Disburse cashback payments to you
• Communicate with you about your claims and our service
• Verify hotel bookings with hotel chains
• Improve our website and service
• Prevent fraud and ensure security
• Comply with legal obligations
• Send service updates and important notices

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing (e.g., PayPal, Stripe)
• Email communications
• Website hosting and analytics
• Customer support tools

4.2 Hotel Chains

We share necessary booking information with hotel chains to verify your stay and process commission payments that fund your cashback.

4.3 Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal processes or government requests
• Enforce our Terms of Service
• Protect our rights, property, or safety
• Investigate fraud or security issues

4.4 What We Don't Share

We do not:

• Sell your personal information to third parties
• Share your data for marketing purposes without consent
• Provide your information to unrelated third parties

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure server infrastructure
• Regular security assessments
• Limited access to personal data by employees
• Secure payment processing through trusted providers

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

Typically, we retain claim information for at least 7 years for tax and accounting purposes.

7. Your Rights and Choices

7.1 Access and Correction

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data (subject to legal requirements)
• Object to certain processing of your information

7.2 Communication Preferences

You can opt out of promotional emails by:

• Clicking the "unsubscribe" link in emails
• Contacting us directly at support@staycashback.com

Note: You cannot opt out of service-related communications (e.g., claim status updates).

7.3 Cookies

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

8. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., hotel booking sites). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Analytics and Tracking

We use analytics services like Google Analytics to understand how users interact with our website. These services may use cookies and similar technologies to collect usage data.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

Material changes will be communicated via email or prominent notice on our website.

13. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising CCPA rights

Note: We do not sell personal information.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: support@staycashback.com

We will respond to your inquiry within 30 days.

15. Consent

By using our Service, you consent to this Privacy Policy and agree to its terms.