Terms of Service

1. Acceptance of Terms

By accessing and using Stay Cashback ("Service"), you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these Terms of Service, please do not use our Service.

2. Description of Service

Stay Cashback provides a platform that enables users to earn cashback rewards on hotel bookings made with participating hotel chains. We act as an intermediary between travelers and hotels, utilizing registered travel agent codes to facilitate cashback rewards.

3. Eligibility

To use our Service, you must:

• Be at least 18 years old
• Have the legal capacity to enter into binding contracts
• Provide accurate and complete information when submitting claims
• Comply with all applicable laws and regulations

4. Cashback Claims

4.1 Eligibility Requirements

To be eligible for cashback:

• You must use the agent code provided by Stay Cashback when booking
• The booking must be for an eligible rate (typically "Commissionable Rate")
• You must complete your stay at the hotel
• You must submit a valid claim within the specified timeframe
• Corporate rates and negotiated rates are typically not eligible

4.2 Claim Submission

You must submit your cashback claim with:

• Valid booking confirmation
• Proof of stay completion
• Accurate personal and booking information
• Valid payment details for cashback disbursement

4.3 Processing Time

Cashback claims are typically processed within 14-20 days after checkout. Processing times may vary depending on hotel confirmation and verification requirements.

5. User Responsibilities

You agree to:

• Provide accurate and truthful information
• Not submit fraudulent or duplicate claims
• Not attempt to manipulate or abuse the cashback system
• Maintain the confidentiality of your account information
• Comply with hotel policies and booking terms

6. Prohibited Activities

You may not:

• Submit false or misleading information
• Use automated systems to submit claims
• Attempt to circumvent our verification processes
• Resell or transfer cashback claims to others
• Use the Service for any unlawful purpose

7. Limitation of Liability

Stay Cashback is not liable for:

• Hotel booking issues or cancellations
• Changes to hotel policies or rates
• Delays in cashback processing due to hotel verification
• Indirect, incidental, or consequential damages
• Issues arising from incorrect information provided by users

8. Disclaimers

The Service is provided "as is" without warranties of any kind. We do not guarantee:

• Specific cashback amounts for future bookings
• Availability of the Service at all times
• That all hotel bookings will be eligible for cashback
• Error-free or uninterrupted service

9. Changes to Cashback Rates

We reserve the right to modify cashback percentages and eligible hotel chains at any time. Changes will be reflected on our website and apply to bookings made after the change date.

10. Termination

We reserve the right to terminate or suspend access to our Service immediately, without prior notice, for conduct that we believe violates these Terms of Service or is harmful to other users, us, or third parties, or for any other reason.

11. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to the website. Your continued use of the Service after changes are posted constitutes acceptance of the modified terms.

12. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.

13. Contact Information

If you have questions about these Terms of Service, please contact us at:

Email: support@staycashback.com

14. Severability

If any provision of these Terms of Service is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms of Service will otherwise remain in full force and effect.

15. Entire Agreement

These Terms of Service constitute the entire agreement between you and Stay Cashback regarding the use of the Service, superseding any prior agreements between you and Stay Cashback relating to your use of the Service.